About Trainers
World-Class Trainer Quality at Dale Carnegie Tokyo
At Dale Carnegie, we believe that the quality of the trainer determines the quality of the transformation. For more than 100 years globally, and over 60 years in Japan, our trainers have been held to the highest international standards to ensure participants achieve measurable and lasting results.
Globally recognized trainer quality
- All Dale Carnegie Trainers are ISO-9001 Certified
- To Certify Requires 250 Hours of Training
- Annual Trainer Re-Certification Required
- Visiting International Master Trainers Maintain Global Standards
- Our Trainers Are All Business Professionals
- Trainers Assessed Against Global TQI Scores
- Delivery in Japanese or English
💡 From Knowledge to Transformation
Training at Dale Carnegie goes beyond lectures. Our trainers apply the principles from The Art of Dale Carnegie Training— coaching at the emotional level to create sustainable performance change.
- Interactive and safe learning environment
- Respectful, positive reinforcement — no critique, only constructive guidance
- Applied practice in every session — skills that are used immediately at work
Measured Excellence – VOC & NPS Scores
We track every trainer, every class, and every program through two global benchmarks:
- Voice of Customer (VOC): Average score 92.2 (past 2 years, all programs)
- Net Promoter Score (NPS): +68.9 overall (scale -100 to +100, anything above +50 is exceptional)
By Program:
- Dale Carnegie Course: VOC 91.7 | NPS +69.8
- High Impact Presentations: VOC 94.7 | NPS +73.5
- Leadership Training for Managers: VOC 89.6 | NPS +53.3
For comparison: the global training industry average NPS is ~67. Our scores consistently place us above most recognized global brands.
Trainer Profiles
Our trainers are not only certified instructors — they are also experienced business professionals with strong track records in leadership, communication, sales, and DEI. Programs are delivered in Japanese, English, or bilingually, ensuring accessibility for diverse teams.
At Dale Carnegie Tokyo, trainer quality is more than a promise — it is a measurable standard. Every trainer is accountable to both global certification and participant feedback, ensuring that the transformation you experience is both immediate and lasting.
