• Frequently Asked Questions

Frequently Asked Questions

Please view our Frequently Asked Questions and Answers about our training.

Do you have infection control measures in place?

Our training site’s infection control measures are below:
  • We ventilate the training room before/during/after each training session.
  • We regularly disinfect the training site facilities and equipment including door knobs, faucets, tables and chairs.
  • Disposable face masks and gloves are available. Please ask our staff to use them.

We ask participants to follow the guidelines below:

  • Please keep a distance of at least 1.5 meters between yourself and others.
  • Please wear a face mask.
  • Please wear a face shield when instructed by the trainer.
  • We will take your temperature upon entry. Please note, if you have a fever of 37.5 C or higher, you will not be permitted to take the class.
  • If you have a fever, sore throat, or any other symptoms of a cold, please refrain from attending the class.
  • Please use alcohol hand sanitizer when entering the room.
  • Please avoid eating and drinking in restaurants during full-day training sessions.
  • If the elevator is crowded, please take the stairs.

Who will be my trainer?

We have 40 trainers, so depending on the trainer scheduling, it could be anyone of those 40. In some cases we use tandem trainers as well. No matter who the trainer is they will have certain things in common:
  • They are all very friendly, supportive, patient and dedicated to seeing you make breakthroughs in this course, which will directly help you with your career. Each week they will send you an email after the class recapping what was covered, congratulating the prize winners and also to remind you of what to prepare for the next week.
  • They have completed a minimum of 250 hours of Train-The-Trainer to be certified to teach this course.
  • They must recertify each year to remain current to be able to teach.
  • The Trainer development process is ISO9001 certified and Dale Carnegie Training is the only International training company which has this strict certification.
  • The trainers are given VOC (Voice Of The Customer) scores as part of the participant feedback at the completion of the training. This allows us to compare across trainers both in Japan and around the world. This is an important part of ensuring we maintain the highest standards in the training industry.
  • The trainers are taking part in special training sessions with visiting Master Trainers, to keep everyone current and up to Dale Carnegie Training’s demanding professional standards.
  • The trainers all have solid business backgrounds and real world experience, so they can quickly understand the issues facing the participants and can add extra value through their own insights.

Is there a manual?

Yes, we will have a manual waiting for you when you arrive for your first class. As you will quickly see, the manual is not a heavy textbook with lots of printed text. It is a guide and the bulk of the teaching is using the manual only as a base. The sessions are led by the instructors, fleshing out what the manual covers. There is a lot of space in the manual for your own design and input to get you thinking about key subjects.

What Do I Need To Bring?

Please bring a pen.

When do I get the course materials?

For face to face training, you will receive them in the classroom. For LIVE On Line training, they will be sent by email.

What happens if I am late for class?

We understand that sometimes things come up and you might be late, but please try to get there on time. We start exactly on time and we don’t wait.

What happens if I miss a class?

If you miss a class from the Dale Carnegie Course, Leadership Training for Managers Course, and Confident in English Course, you may apply for a make-up class within 2 years. Please view the Apply for Make-up Course or Cancellation page for details. Our courses are modular based and designed to build on what you have learned, so please try not to miss any classes.

Where is the venue?

The venue is very conveniently located in Minato- ku in central Tokyo. Training is conducted at our High Performance Center in Akasaka. We are on Roppongi dori, directly opposite the ANA Hotel. Tameike Sanno station is very close (about a 10 minute walk). It is easily accessed by a number of connecting lines such as the Namboku line, the Ginza line, the Marunouchi line and the Chiyoda line. JR Shimbashi is two stops away on the Ginza line. Roppongi Ichome station on the Namboku line is only a few minutes walk away as well. For LIVE Online training, we use Webex or Zoom.

What is the dress code?

If the classes are held on a weeknight, then most people come straight from work in business wear. For the classes on Saturdays (or during the week), please wear business casual.

How do I contact Dale Carnegie Training if I need to get in touch?

For any enquiries please call us on 03-4563-1963 or email us at contact@dale-carnegie.co.jp

How can I make a payment?

To pay for a course, please make a money transfer or pay by credit card online within 10 days of registration. Please refer to the event infomration of each course on our website for more details.

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