Effective Communications & Human Relations

"Breakthroughs" and "expanding your comfort zone" are the two common words used throughout our sessions. In order to develop new skills and achieve our goal and vision, we need to have the mindset and attitude to step out and challenge ourselves to do what we have never done before. The trainer encourages and prompts the student to take the first step. Participants will also encourage each other to experience breakthroughs together.

In this course, participants will go through these 5 drivers of success for continuous performance improvement.

1. Building Confidence
2. People Skills
3. Communication Skills
4. Leadership Skills
5. Stress Management

• Enhance Communication Skills
• Develop Leadership Skills
• Strengthen People Skills
• Reduce Stress and Improve Our Attitude
• Make a lasting impression on others
• Build Greater Self-Confidence
• Elevate Presentation Skills
• Learn facilitation techniques that involve others and achieve results

A well-refined professional program

• With constant improvement and refinement, the program has been delivered in over 100 countries in 30 languages and helps you develop globally recognized skills.

Time space learning

• By participating in each training session within a 12-week period, you will have time to practice what you have learned. With practice, you will experience change in your action and attitude.

High Quality

• All Dale Carnegie Trainers are ISO-9001 Certified. All trainers are professionals working at the forefront of business, and their high-quality training and coaching will make learning practical and permanent.

Proven practical content

• You can immediately apply the proven methods of Dale Carnegie Training in business.

Continuous Learning

• Follow-up sessions are available after the course to encourage continuous learning.

This course is suitable for people who want to:

• Gain more confidence
• Strengthen human relation
• Improve communication skill
• Develop leadership skills
• Reduce Stress and Improve Our Attitude

• Step 1: Pre-Work (3 videos, 3 podcasts, 3 Thought Leadership Articles)
• Step 2: Performance Coaching For Managers Workshop (optional - 60 minutes – Managers of participants are re-skilled to drive follow-up and results)
• Step 3: Kick-off Session (1 hour online), Pre-training survey, Accountability partner assignment
• Step 4: Participate in the Main Program (３or 12 Sessions)
• Step 5: 28-week self-paced learning program starts (Weekly video and audio content sent for 28 weeks)
• Step 6: Deep Learning 1 (2 hours online session 30 days after main program ends)
• Step 7: Deep Learning 2 (2 hours online session 90 days after main program ends)
• Step 8: Professional Ongoing Education Program (2 hours session every month)

Session 1

Build a Foundation of Success

• Learn how to maintain relationships with others
• Understand the 5 Drivers of Success
• Enhance your abilities to realize your vision by committing to breakthroughs

Recall and Use Names

• Focus on people as individuals
• Create positive first impressions
• Learn how to remember names

Session 2

Build on Memory Skills and Enhance Relationships

• Apply a process for memory improvement
• Become familiar with the principles for improving human relations
• Identify opportunities for improving business relationships

Increase Self-Confidence

• Use our experiences to communicate more confidently
• Communicate with clarity and conciseness
• Discover how past experiences influence behavior

Session 3

Put Enthusiasm To Work

• Plan and prepare to reach breakthrough enthusiasm goals
• Demonstrate how changing our attitudes can alter behaviours
• Understand how enthusiasm helps us to achieve our visions

Recognize Achievements

• Improve attitudes by acknowledging our successes
• Focus on our strengths and the strengths off others
• Enhance our personal communication skills

Session 4

Put Stress In Perspective

• Recognize the impact negative stress has on our results and effectiveness
• Commit to using concepts and principles to better handle stress
• Discover more effective ways for business professionals to prepare for and address challenges

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Session 5

Energize Our Communications

• Recognize that including action in our communications releases nervous energy
• Become more natural when communicating with others
• Become more animated to energize and engage others

Unleash Our Full Potential

• Display increased levels of courage, confidence and conviction
• Effectively tap our reserve power
• Develop a great freedom for self-expression

Session 6

Make Our Ideas Clear

• Demonstrate clarity when leading
• Learn to present information in a logical sequence
• Reinforce the value of demonstrations when explaining information

Think On Our Feet

• Communicate effectively in impromptu situations
• Apply methods that assist in communicating with clarity and conviction
• Recognize the value of presenting our ideas with confidence

Session 7

Gain The Willing Cooperation Of Others

• Influence people through trust and respect
• Achieve cooperation versus compliance
• Discover the power of finding points of agreement

Commit To Influence Others

• Understand the principles to demonstrate leadership
• Explore methods to minimize resistance
• Discover how to coach for improved performance

Session 8 

Build Others Through Recognition

• Concentrate on the strengths of others
• Develop skill in giving and receiving positive feedback
• Discover the value of sincere appreciation

Realize The Power of Enthusiasm

• Realize that we are responsible for our attitudes
• Use positive “self-talks” to increase our confidence
• Discover the benefits of being proactive

Session 9

Develop Leadership

• Positively influence the attitude of others
• Use positive approaches when coaching people
• Deal with challenging situations more effectively

Demonstrate More Flexibility

• Implement a wider range of communication skills
• Apply the power of risk-taking
• Become more open-minded to change and opportunity

Session 10 

Disagree Agreeably

• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively even when we disagree
• Strengthen our personal opinions with evidence

Manage Our Stress

• Increase our ability to control worry and stress
• Learn from others how to confront our fears
• Recognize that we can triumph over adversity

Session 11

Be A Human Relations Champion

• Form a habit of applying principles to win friends and influence people
• Inspire others to achieve similar results through application of the principles
• Champion human relations to increase productivity and efficiency

Inspire Others

• Communicate with strong and powerful feelings
• Connect with others on an emotional level
• Inspire others to think and act differently

Session 12

Celebrate Achievements and Renew Our Vision

• Recognize breakthroughs resulting from this program
• Inspire and motivate others by communicating our visions
• Commit to continuous improvement

Day 1

Build a Foundation of Success

• Learn how to maintain relationships with others
• Understand the 5 Drivers of Success
• Enhance your abilities to realize your vision by committing to breakthroughs

Recall and Use Names

• Focus on people as individuals
• Create positive first impressions
• Learn how to remember names

Build on Memory Skills and Enhance Relationships

• Apply a process for memory improvement
• Become familiar with the principles for improving human relations
• Identify opportunities for improving business relationships

Increase Self-Confidence

• Use our experiences to communicate more confidently
• Communicate with clarity and conciseness
• Discover how past experiences influence behavior

Day 2

Put Enthusiasm To Work

• Plan and prepare to reach breakthrough enthusiasm goals
• Demonstrate how changing our attitudes can alter behaviours
• Understand how enthusiasm helps us to achieve our visions

Energize Our Communications

• Recognize that including action in our communications releases nervous energy
• Become more natural when communicating with others
• Become more animated to energize and engage others

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Day 3

Gain The Willing Cooperation Of Others

• Influence people through trust and respect
• Achieve cooperation versus compliance
• Discover the power of finding points of agreement

Demonstrate More Flexibility

• Implement a wider range of communication skills
• Apply the power of risk-taking
• Become more open-minded to change and opportunity

Disagree Agreeably

• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively even when we disagree
• Strengthen our personal opinions with evidence

Build Others Through Recognition

• Concentrate on the strengths of others
• Develop skill in giving and receiving positive feedback
• Discover the value of sincere appreciation

Please find our frequently asked questions and answers for this course.