The Human Relations & Communication Mastery Course From Dale Carnegie

Q: What is this course built on?
A: The Human Relations & Communication Mastery Course From Dale Carnegie is the only training directly rooted in Dale Carnegie’s How to Win Friends and Influence People — the book that has shaped leaders for generations.

Q: Why does this course actually work when so many trainings fail?
A: Because most training disappears under the forgetting curve:

• People forget 50% in 1 hour,
• 70% in 1 day,
• 90% in 1 week.

That’s why we built the 8-Step Performance Change Pathway with:

• 28 weeks of reinforcement content, plus
• 30-day and 60-day live online follow-ups.

This locks in learning and ensures skills become permanent.

Q: How do adults really learn best?
A: Not through cramming, but through time-spaced reinforcement. This program is built around that principle — practice, apply, reflect, repeat — until new behaviors become habits.

Q: What are the 5 Drivers of Success?

1. Building Confidence
2. People Skills
3. Communication Skills
4. Leadership Skills
5. Stress Management

These drivers are woven into every session, ensuring each participant experiences breakthroughs where they need them most.

Q: What are the training objectives?

• Enhance communication skills.
• Develop leadership ability.
• Strengthen people skills.
• Reduce stress and improve attitude.
• Build greater self-confidence.
• Make a lasting impression on others.
• Elevate presentation skills.
• Learn facilitation techniques to involve others and achieve results.

Q: How highly is this course rated?
A: Over the last two years, the The Human Relations & Communication Mastery Course From Dale Carnegie has averaged:

• Voice of Customer (VOC): 91.7/100
• Net Promoter Score (NPS): +69.8

For context: NPS is measured from –100 to +100. Many training providers score between +30 and +50. Achieving +69.8 — especially in Japan, where participants score conservatively — places Dale Carnegie Tokyo among the highest-rated training experiences worldwide.

Q: How is this course delivered?
A: With high-energy interactivity unlike the passive lecture style most people in Japan are used to. You’ll experience:

• Group discussions and role-plays.
• Peer voting — classmates, not instructors, recognize your progress.
• Rewards and recognition for breakthroughs.

This makes learning stimulating, memorable, and fun.

Q: What if I’m not satisfied?
A: We believe so strongly in this program that we offer a full money-back guarantee.

• Enhance Communication Skills
• Develop Leadership Skills
• Strengthen People Skills
• Reduce Stress and Improve Our Attitude
• Make a lasting impression on others
• Build Greater Self-Confidence
• Elevate Presentation Skills
• Learn facilitation techniques that involve others and achieve results

A well-refined professional program

• With constant improvement and refinement, the program has been delivered in over 100 countries in 30 languages and helps you develop globally recognized skills.

Time space learning

• By participating in each training session within a 12-week period, you will have time to practice what you have learned. With practice, you will experience change in your action and attitude.

High Quality

• All Dale Carnegie Trainers are ISO-9001 Certified. All trainers are professionals working at the forefront of business, and their high-quality training and coaching will make learning practical and permanent.

Proven practical content

• You can immediately apply the proven methods of Dale Carnegie Training in business.

Continuous Learning

• Follow-up sessions are available after the course to encourage continuous learning.

Who Is This Course For?

• Professionals who want more confidence.
• Leaders who want stronger people and communication skills.
• Teams that need to embrace change and achieve a mindset shift.
• Anyone who wants practical, immediately applicable skills.

Session 1

Build a Foundation of Success

• Learn how to maintain relationships with others
• Understand the 5 Drivers of Success
• Enhance your abilities to realize your vision by committing to breakthroughs

Recall and Use Names

• Focus on people as individuals
• Create positive first impressions
• Learn how to remember names

Session 2

Build on Memory Skills and Enhance Relationships

• Apply a process for memory improvement
• Become familiar with the principles for improving human relations
• Identify opportunities for improving business relationships

Increase Self-Confidence

• Use our experiences to communicate more confidently
• Communicate with clarity and conciseness
• Discover how past experiences influence behavior

Session 3

Put Enthusiasm To Work

• Plan and prepare to reach breakthrough enthusiasm goals
• Demonstrate how changing our attitudes can alter behaviours
• Understand how enthusiasm helps us to achieve our visions

Recognize Achievements

• Improve attitudes by acknowledging our successes
• Focus on our strengths and the strengths off others
• Enhance our personal communication skills

Session 4

Put Stress In Perspective

• Recognize the impact negative stress has on our results and effectiveness
• Commit to using concepts and principles to better handle stress
• Discover more effective ways for business professionals to prepare for and address challenges

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Session 5

Energize Our Communications

• Recognize that including action in our communications releases nervous energy
• Become more natural when communicating with others
• Become more animated to energize and engage others

Unleash Our Full Potential

• Display increased levels of courage, confidence and conviction
• Effectively tap our reserve power
• Develop a great freedom for self-expression

Session 6

Make Our Ideas Clear

• Demonstrate clarity when leading
• Learn to present information in a logical sequence
• Reinforce the value of demonstrations when explaining information

Think On Our Feet

• Communicate effectively in impromptu situations
• Apply methods that assist in communicating with clarity and conviction
• Recognize the value of presenting our ideas with confidence

Session 7

Gain The Willing Cooperation Of Others

• Influence people through trust and respect
• Achieve cooperation versus compliance
• Discover the power of finding points of agreement

Commit To Influence Others

• Understand the principles to demonstrate leadership
• Explore methods to minimize resistance
• Discover how to coach for improved performance

Session 8 

Build Others Through Recognition

• Concentrate on the strengths of others
• Develop skill in giving and receiving positive feedback
• Discover the value of sincere appreciation

Realize The Power of Enthusiasm

• Realize that we are responsible for our attitudes
• Use positive “self-talks” to increase our confidence
• Discover the benefits of being proactive

Session 9

Develop Leadership

• Positively influence the attitude of others
• Use positive approaches when coaching people
• Deal with challenging situations more effectively

Demonstrate More Flexibility

• Implement a wider range of communication skills
• Apply the power of risk-taking
• Become more open-minded to change and opportunity

Session 10 

Disagree Agreeably

• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively even when we disagree
• Strengthen our personal opinions with evidence

Manage Our Stress

• Increase our ability to control worry and stress
• Learn from others how to confront our fears
• Recognize that we can triumph over adversity

Session 11

Be A Human Relations Champion

• Form a habit of applying principles to win friends and influence people
• Inspire others to achieve similar results through application of the principles
• Champion human relations to increase productivity and efficiency

Inspire Others

• Communicate with strong and powerful feelings
• Connect with others on an emotional level
• Inspire others to think and act differently

Session 12

Celebrate Achievements and Renew Our Vision

• Recognize breakthroughs resulting from this program
• Inspire and motivate others by communicating our visions
• Commit to continuous improvement

Day 1

Build a Foundation of Success

• Learn how to maintain relationships with others
• Understand the 5 Drivers of Success
• Enhance your abilities to realize your vision by committing to breakthroughs

Recall and Use Names

• Focus on people as individuals
• Create positive first impressions
• Learn how to remember names

Build on Memory Skills and Enhance Relationships

• Apply a process for memory improvement
• Become familiar with the principles for improving human relations
• Identify opportunities for improving business relationships

Increase Self-Confidence

• Use our experiences to communicate more confidently
• Communicate with clarity and conciseness
• Discover how past experiences influence behavior

Day 2

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Energize Our Communications

• Recognize that including action in our communications releases nervous energy
• Become more natural when communicating with others
• Become more animated to energize and engage others

Unleash Our Full Potential

• Display increased levels of courage, confidence and conviction
• Effectively tap our reserve power
• Develop a great freedom for self-expression

Put Stress In Perspective

• Recognize the impact negative stress has on our results and effectiveness
• Commit to using concepts and principles to better handle stress
• Discover more effective ways for business professionals to prepare for and address challenges

Day 3

Gain The Willing Cooperation Of Others

• Influence people through trust and respect
• Achieve cooperation versus compliance
• Discover the power of finding points of agreement

Disagree Agreeably

• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively even when we disagree
• Strengthen our personal opinions with evidence

Demonstrate More Flexibility

• Implement a wider range of communication skills
• Apply the power of risk-taking
• Become more open-minded to change and opportunity

Build Others Through Recognition

• Concentrate on the strengths of others
• Develop skill in giving and receiving positive feedback
• Discover the value of sincere appreciation

This course uses our proven 8-Step pathway to ensure learning sticks:

1. Pre-Work (videos, podcasts, thought leadership articles)
2. Performance Coaching for Managers Workshop (optional)
3. Kick-off Session (1 hour online), pre-training survey, accountability partner assignment
4. Main Program
5. 28-week self-paced learning program with weekly video/audio content, reinforced by Carnegie Academy AI Edition
6. Deep Learning 1 (2 hours online, 30 days post-program)
7. Deep Learning 2 (2 hours online, 60 days post-program)
8. Graduate-only Ongoing Education (seasonal, 2 hours)

Q: Is this course only theory?
A: No. This is practical training you apply immediately in class, at work, and in life.

Q: What if I’m nervous speaking up?
A: That’s normal. The course is designed to help you gradually step out of your comfort zone, with full trainer and peer support.

Q: Is it for individuals or companies?
A: Both. We run public classes for individuals and in-house programs for corporations.

Please find our frequently asked questions and answers for this course.

The trainers are the key to your transformation.

• 18 months of certification training required.
• ISO-9001 certified for global quality.
• No critique, no negativity — feedback is always “good” and “better.”
• Trainers are experienced professionals who use their soft skills expertise to transform participants’ confidence, careers, and businesses.

• OnDemand Learning: 138 training videos to reinforce learning anytime.
• Carnegie Academy AI Edition: Access to Dale Carnegie’s entire knowledge base — 113 years worldwide, 62 years in Japan.
• Spring & Autumn Professional Ongoing Education: Seasonal sessions to sustain growth.
• Books for Deeper Learning:
  • Japan Sales Mastery (ザ・営業)
  • Japan Presentation Mastery (あなたもプレゼンの達人)
  • Japan Leadership Mastery (現代版 人を動かすリーダー)
• Free Podcasts & Shows:
  • The Leadership Japan Series
  • The Presentations Japan Series
  • The Sales Japan Series
  • Japan’s Top Business Interviews
  • The Cutting Edge Japan Business Show
  • Japan Business Mastery Show
  • Japanese: ビジネス達人 and ビジネスプロTV