Creating a Professional Demeanor
How to Look, Act, and Sound Like a Professional
When people say, "he or she is a real professional" what do they mean? They are referring to the person’s demeanor – his or her behavior and attitude. A professional has emotional control, is assertive without being aggressive, can disagree tactfully, handles people with diplomacy and uses language that is appropriate, precise, and compelling. This seminar is based on the groundbreaking work of Dale Carnegie, author of How to Win Friends and Influence People, and himself the consummate professional. People who come across a professional get promoted because companies want employees who are in front of the public to reflect positively on the organization. Get the skills you need to project a professional demeanor, stand out from the crowd, get noticed and get promoted.
Course Dates
Course Details
１．The Behavior Image Connection
• Discover where we are on the professional image scale
• Learn how we make impressions on others
• Understand the professional success cycle
２．Destructive and Constructive Behaviors
• Learn what behaviors destroy our professional image
• Understand the behaviors that propel us forward
• Make a commitment to utilize those behaviors that will project a professional demeanor
３．Cultivating Professional Behaviors
• Identify ways to build self-confidence
• Assess our listening skills and learn to deal effectively with different types of listeners
• Learn to influence others to action
４． Emotional Intelligence – Managing Our Behavior
• Learn to recognize and deal with emotions in a professional way
• Understand our style and how to best work with others
５．Managing the behaviour of others
• Practise how to resolve situations effectively and professionally
• Learn to give feedback in a positive manner
• State your professional beliefs
• Motivate others by sharing glory and praise
Training Objectives
• Understand the connection between behavior and image
• Distinguish between behaviors that hold us back and propel us forward
• Demonstrate listening and effective communication with confidence and enthusiasm
• Identify our work style, emotional intelligence, and how to best work with others
• Develop a plan to sustain success by managing others’ behaviors
How it will help you
By applying the principles, you’ll learn to maintain your emotional balance regardless of circumstances and always come across as calm, cool and collected. You’ll learn to control situations instead of letting them control you and deal effectively with difficult people.
Suitable for
Want to control their own behaviour and emotions and motivate others appropriately