TV Show

Dealing With Price Resistance

Pricing is usually set by the boss and salespeople are just there to get out and sell at that designation. T...

Project Team Leadership

Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, bu...

Episode #217: Scott Sato, Chairman, AoraNow Inc

Scott Sato, Chairman, AoraNow Inc Previously Scott was Chairman Circlase Inc, CEO Tricor, President Pasona, ...

Don't Tell It Like It Is In Japan

You have to tell people how it is or you will lose power and authority. If you swallow what you want to say...

Minimalist Presenting

Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things ...

Episode #216: Joe Hart, Global President Dale Carnegie & Associates

Previously Joe was President Asset Health, President at Info Ally, Development Director Taubman, and as a la...

Capturing Your Audience

We can speak to a group and then there is another level, where we try to captivate our audience. What makes...

Project Management Fundamentals

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount...

Episode #215: Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink

Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Con...

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #214: Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Di...

Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Business Lessons Straight From The Karate Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #213: Nicolas Villeger, Founder & Managing Director, Tradentry

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and ...

Episode #220: Close The Gap With Your Audience In Japan

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese law...

Superior Customer Service In Japan

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode 320: Client Contact Insights In Japan

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute be...

Episode #212: Bernard Delmas, Lead Independent Director, Nissan Motor Corporation

Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin ...

Episode #211: Christian Mecker, President Bosch Mobility South And East Asia

Previously Christian was VP Sales and Application Diesel Systems Robert Bosch, General Manager Robert Bosch ...

Episode #210: Tim O’Rourke, Country Manager, Meltwater Japan

Previously Tim has held a number of roles with Meltwater: Area Director, Managing Director Australia, Senior...