Podcast

Episode #127: Mr. Kurokawa’s Real Japanese Customer Service

I am sure you have you seen notices explaining that this location is going to close while the building is be...

Episode #126: Have The 3Es In Place Or Get Off The Stage

Not everyone should be a presenter. We don’t need higher levels of boredom or disinterest than we have alrea...

Episode #125: HQ Invariably Gets It Wrong About Japan

One of the dubious delights of running an international business in Japan is dealing with the Mother Ship or...

Episode #124: Go Ahead, Motivate Me

“Motivate me” must be one of the saddest requests a leader can receive. The request may not be so bluntly a...

Episode #123: Atarashi San And The Big Japan Breakthrough

Ever heard that a training course changed somebody's life? "It was good", "I enjoyed it", “I learnt somethin...

Episode #122: Buyers Behaving Badly

The customer is Kamisama (God) in sales. We hear this a lot in Japan across all industries and sectors. Some...

Episode #121: What Successful Women Presenters Do Well

I attend lot of events in Tokyo and probably the vast majority of business audiences that I see here have a ...

Episode #120: The Death Valley of Sales

Sales cannot run like a manufacturing production line. We are not making industrial cheese here. This is mor...

Episode #119: Unpacking Donald Trump’s Persuasion Power

Donald Trump breaks many of the rules of presenting but he gets the key stuff right. Love him or loath him a...

Episode #118: PM Abe Deletes Soft Skills Development

On June 8th this year Education Minister Hakubun Shimomura told Japanese universities to take “active steps ...

Episode #117: End Your Presentation Like A Pro

It is rare to see a presentation completed well, be it inside the organization, to the client or to a larger...

Episode #116: That Vital Two Second Window

How long does it take on average to form a first impression? My students tell me two seconds. Wow. What ...

Episode #115: Chaos, Mistakes and Idea Popping

Doing more, better, faster with less, screams out for innovation. This could be at the incremental level – ...

Episode #114: Market Yourself In Under One Minute

Meeting new business contacts, expanding personal networks, promoting a reliable, trustworthy “Brand You” ar...

Episode #113: Negotiating With Mr. and Ms. Huge Pain

Sadly, not everyone is like us – wonderful, charming, amusing, attractive. Despite our best efforts to be a...

Episode #112: How To NOT Win Friends And NOT Influence People

Episode #111: Play Nice At Work

The New York Times recently carried an article about the growth at work of rudeness and bad behaviour over t...

Episode #110: How To Underwhelm The Overwhelm

Episode #109: Become A Rockstar Coach

A consistent issue our clients raise with us concerns effective coaching. Becoming a leader is usually the r...

Episode #108: Our Habits Define Our Success

We are all the product of our habits. What we do regularly defines our level of success. Bad habits, good ...