Podcast

Episode #181: Superior Customer Service

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #511: Human Skills Needed For Leaders

  As a new leader taking over an established group, I've come to see how critical it is to comprehend in...

Episode #337: What to do About Losing Track Of Buyers

How could we lose track of buyers? Unfortunately it is very easy. That nice person we have been dealing wi...

Episode #337: The Danger Of Audacious Visuals

I have a couple of very good books here at home on how to create your visuals for the slide deck. The layout...

Episode #145: Takeshi Fujiwara, Ex-President, BBraun Japan

He started work as an industrial engineer, later joined a second Japanese company who sent him to Germany, w...

Episode #510: Leading Imperfect People

  I prefer to lead high-performing individuals, capable, and driven people. But this luxury frequently c...

Episode #336: The Four "Excellents" For Salespeople

The front row of sales training courses will often have the best salesperson sitting there trying to get eve...

Episode #336: Do You Have Enough Stories When Presenting

The raconteur is admired and the reason is because they are brimming with interesting stories, incidents, vi...

Episode #281: Read The Vibe When Selling

There is a saying in Japan, Kuki wo Yomu, which means read the air or be aware of the atmosphere or subtexts...

Episode #144: Carl Eklund, Ex-President, Volvo Japan

Carl Eklund has been in Japan since 1979. He has had many high profile positions in Japan, including Presid...

Episode #282: Don't Promote People Without Training Them First

In the military, junior officers are the equivalent of middle management in business. In times of warfare t...

Episode #180: Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #509: How Are The New Year Resolutions Coming Along

Leadership requires discipline and accountability. We claim to know more than the team about the strategy a...

Episode #335: How Can The Player/Coach Sales Leader Manage The Twixt And Tween Problem

You have done an excellent job as a salesperson, hitting your numbers and getting a strong reputation as a “...

Episode #335: Don't Forget To Pause When Presenting

Don’t Forget To Pause When Presenting Nervousness drives speed when we are speaking. Without even realisin...

Episode #143: David Macdonald, Ex-CEO Discovery Japan GK

David Macdonald was originally a JET in Japan in 1995. He joined NTT Docomo in 1999 and then joined Walt Di...

Episode #280: Crucial Presentations

Usually when we hear the term “presentation”, we think of a public arena, a big crowd and a lot of formality...

Episode #179: When Do We Hit Our Limit As The Presenter

Sometimes you see a confident leader really bomb their presentation. It doesn’t happen all that often, but ...

Episode #508: Why I Hate The Lowest Common Denominator As The Leader

  A change in recruitment and retention tactics is necessary in Japan due to the fierce competition for talen...

Episode #334: Don't Do This In Sales

There was an excellent effort on display here. A salesperson was using LinkedIn to find potential buyers an...