Podcast

Episode #122: How To Sustain Audience Interest

We know that first impressions really count and we have planned the start. We contacted the organisers well...

Episode #449: The Coaching Process for Leaders

One of the big differences in the job when you move up in the ranks into a leadership position is you are no...

Episode #275: Listening Skills

Today, we are going to talk about the importance of listening for salespeople. That might sound ridiculous. ...

Episode #275: Handling The Q&A

The Q&A is a great chance to clarify any points which were not clear to the audience. This is an opportu...

Episode #222: Trust Is Earned

Leaders gain automatic trust by dint of their position power. Title and authority ensure people will toe th...

Episode #87: Jesper Koll, Global Ambassador & Expert Director, Monex Group Japan

Jesper Koll is a highly respected member of the Japanese financial scene who has been working in Japan since...

Episode #121: Customer Service Mastery

Service provision should be linear but it isn’t. We receive great service followed by bas service. Why is ...

Episode #448: Performance Appraisals

How did it go in the last episode working on Performance Alignment? This week we look at one of the most di...

Episode #274: Our Solution Provision

After having asked the buyer a lot of questions about their current situation and where they want to be, we ...

Episode #274: Presenting Complex Information

What is a complex subject? That really depends on the audience. If they are all experts in that subject are...

Episode #221: How To Professionally Present Products

Selling dull stuff is, well, dull. We are supposed to be enthused about our widget but what if it doesn’t g...

Episode #86: Saori Kanno, General Manager, Revlon Japan

After graduating from Keio University, Saori Kanno originally joined Revlon as a Marketing Director, before ...

Episode #120: Dealing With HQ

Trying to explain Japan to your boss back at HQ is a real pain. HQ ideas on solutions for Japan rarely hit ...

Episode #447: How To Get Performance Alignment

Organisations are made up of many internal moving parts, so coordination becomes an important aspect of succ...

Episode #273: The Sales Questioning Model

Do you have a sales questioning model? Is there a journey you want the buyer to complete? Do you have quest...

Episode #273: Persuasion Power Eats Everything For Breakfast

Persuasion Power Eats Everything For Breakfast Intuitively, we know that people who can command an audience,...

Episode #220: Monotone Mania

Speakers are under assault. Mobile phones tempt audiences to escape us to the internet and before you now i...

Episode #85: Yasunori Takeuchi, Advisor & ex-CEO, Standard Chartered Bank Japan

After graduating with a Bachelor’s Degree in Law from the University of Tokyo, Yasunori Takeuchi began his c...

Episode #119: Explaining Complex Subjects

Complex subjects are usually presented by technical experts. It is rare to find one done well though. How ...

Episode #446: Rule By Fear Or By Motivation in 2022

For a big chunk of my working life, I have been ruled by fear by my bosses. With the value of hindsight and...