Podcast

Is Japanese Leader Charisma The Same As Western Charisma

I met the owner of a successful business recently. He had bought the company twenty years ago and then piv...

We Buy From People We Like And Trust

Buying from people we like and trust makes a lot of sense. Sometimes we have no choice and will hold our no...

Episode #248: Top Leader Challenges

Running a successful business requires sharp focus on cost control, maintaining quality, building the brand,...

Episode #348: Open The Kimono Leaders

The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the bright...

Episode #247: Deep and Broad Presenting

When delivering a great presentation, it's easy to feel satisfied, especially when the audience is soaking u...

Episode #347: Roots of Poor Customer Service

Poor customer service really irritates us. When we bump into it, we feel betrayed by the firm. We have pai...

Episode #243: Alberto Fochesato Managing Director of Würth Industry Japan

Previously Alberto was Sales Director-Industry APA in HoChiMinh, Sales Director-Industry APA Shanghai, Sales...

Episode #246: Japan Is So Business Formal

In Japan, politeness and formality go hand in hand, shaping interactions in ways that might feel unfamiliar ...

Episode #346: Presentation Review Techniques

Athletes and coaches spend a lot of time watching their team’s performance. Strengths and weaknesses are so...

Episode #242: Maxime Hotelier, Cluster General Manager Tokyo, IHG ANA Hotel Group

Previously Maxime was General Manager Klimpton Shinjuku Tokyo, Food and Beverage Performance Manager IHG ANA...

Episode #245: Boss Genius Coaching

Bosses get this wrong. The younger generation demands a new type of boss—someone persuasive, focused on thei...

Business Storytelling For Fun And Profit

I listen to some podcasts on writing, trying to better educate myself on the craft. I was hopeless at Engli...

How To Question Your Audience

Presentations have become tediously monochrome. The speaker speaks, the audience sit there passively taking...

Breaking The Rules By Choice, When Presenting

Many people break the rules of presenting, usually unknowingly. They have Johari Window style blind spots, ...

Leadership Silk Purses From Sow’s Ears

The ad on social media said, “we are looking for sales A players”. I know the guy who put out the ad and he...

Namby Pamby Kids Today and Tough Love Leaders

Years ago I inverted the pyramid and promoted the best salespeople to become the branch leaders. The existi...

Micro Leadership Techniques

Time is the enemy of good leadership. It takes time to develop a team of individuals. A common metaphor is...

Selling Through Micro Stories

Is selling telling or is it asking questions? Actually, it is both. The point though is to know what stori...

The Care Factor In Sales In Japan

Japanese salespeople really care about their clients. This is good, except when it isn’t and that is usuall...

The Seven Lucky Stars Of Selling

Luck is the nexus of hard work and persistence. Salespeople need some luck, even if they have to create it ...