Podcast

Episode #47: Service The Way The Japanese Do It

I am sure you have you seen notices explaining that this location is going to close while the building is be...

Episode #13: Robert Heldt Founder & President, Custom Media

Robert Heldt, founder and President of Custom Media, an award-winning bilingual media agency, originally sta...

Episode #202: Virtual Selling - We Need A New Questioning Approach (Part One)

Salespeople’s bad habits just migrate right across to the online world. If you were just pitching your prod...

Episode #147: The Art of the Possible

“We all have possibilities we don’t know about. We can do things we don’t even dream we can do”. This quot...

Episode #46: Leading Youth Dilemmas

Japan is entering a scary world of work. The tried and true assimilation methods of the past, for injecting...

Episode #12: Allan Smith Ex-CEO of RGA Japan

Generally speaking, compared to other nationalities, they are a bit more reluctant to state their opinions s...

Episode #146: Chasing Buyer “No” Replies

Everyone hates to be rejected, but not many people have this as a fundamental aspect of their work. We ask ...

Episode #201: Virtual Selling - How To Master The First Impression Online

We now sell in the Age of Distraction and the Era of Cynicism. When the client is talking to us online, the...

Episode #45: Public Speaking Is Your Personal Brand Destroyer

Seriously sad really. Our speaker had some excellent points to convey but due to silly basic errors, killed...

Episode #11: Nikhil Gutpe, President of Barilla Japan

The standard dress code is much more formal in Japan than many other countries, even including other Asian c...

Episode #145: What Pro Public Speakers Do

When you see someone do a very good presentation, your faith in public speaking humanity is restored. There...

Episode #200: Virtual Selling - How To Communicate Trust To The Buyer When Online

When we meet people for the first time, we put them through a number of filters. The easiest one is visual....

Episode #44: Seriously Nasty Buyers

The customer is Kamisama (God) in sales in Japan. We hear this a lot here across all industries and sectors...

Episode #10: Seiichiro Asakawa, CEO, Tokyo Chemical Industries

As a leader, I learned to not compete on things I did not have expertise in. I had a financial background, n...

Episode #144: Peter Drucker, Leadership And Japan

Peter Drucker has this great quote. “Only three things happen naturally in organizations: friction, confusio...

Episode #199: Virtual Selling: How To Prepare For Online Meetings

Online meetings with existing clients are a breeze. The connection is there, the history, the trust has bee...

Episode #43: Fond Farewells For Staff

In most Western economies, a colleague’s farewell is no big deal, just a part of the tapestry of business. ...

Episode #9: Paul Hardisity Ex-CEO, Adidas Japan

Once you walk the talk over a given period of time as a leader, you gain trust, and then people will fol...

Episode #143: Don’t Work For Idiots In Sales

Bullying, humiliation, ridiculous stretch targets, rubbish goods, stress, shame – a toxic cocktail often suf...

Episode #198: Virtual Selling - How To Gain Customer Trust

Meeting a potential new customer online is a daunting prospect for salespeople. All of the skills we have b...