Podcast

Episode #164: How to Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #219: Is That Light At The End Of The Sales Funnel I Can See

Millions of people are being vaccinated for Covid-19. Japan, being Japan, isn’t going to accept any old tes...

Episode #29: Mike Alfant, CEO, Fusion Systems

Mike Alfant, Group Chairman and CEO at Fusion Systems and Chairman and CEO at Binfinity AG delves into his e...

Episode #64: Lead Through People

Harvard Professor Joseph Nye coined the term “soft power” to describe how nations can achieve their aims thr...

Episode 163: Business Lessons Straight From The Karate Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #218: The Seven Bridges Of Sales

There is a process to sales. Amazingly, most salespeople don’t know what it is. They are either ignorant, ...

Episode #28: Hideki Matsubara, President & Representative Director, Miele Japan

Mr. Hideki Matsubara began his career in government banking but switched into cosmetics, working for globall...

Episode #63: Designing the Presentation Ending is No Small Thing

Final impressions at the end of a speech are what determine our memory of the person. Life is throwing so m...

Episode #162: Salesperson Bitchiness

Sales is a tough enough job without having additional complications. Clients can be very demanding, often w...

Episode #27: Martin Spann, Japan Country Head, Commonwealth Bank

Originally from Australia, Martin Spann graduated from Bond University in 1991 with a major in Finance. He f...

Episode #62: The Proper Approach To Clients

Price is always a big issue. We salespeople are very happy to drop the price, because we see this as the ea...

Episode #161: You Make The Brand Not The Other Way

My eyes are slowly closing. I am sitting in the front row but I am struggling to stay awake. There is some...

Episode #26: Peter Jennings, President, Dow Japan

Peter Jennings was fresh out of Law school when he joined Dow in 1985 as an attorney. After representing the...

Episode #61: Proven Principles To Improve Cooperation

“Not my Monkeys, Not My Circus”. This Polish proverb made me smile. A handy phrase for whenever the needle ...

Episode #160: Is Forty The End Of The Line For Most Leaders

Sport is a popular source of inspiration for corporate leadership. Coaches attend off-sites and make good m...

Episode #217: How To Deal With Major Misperceptions Buyers Have About Your Company

A stranger contacts you out of the blue or you meet them fleetingly at an event and they call you afterwards...

Episode #25: Stefan Sacre, CEO President of Carl Zeiss Co.,Ltd.

Stefan Sacre, President CEO of Carl ZEISS Japan, originally came to Japan to pursue research in Tokyo Univer...

Episode #60: What Makes An Effective Presentation

The cold, hard reality is that Presentation Effectiveness can be a make or break skill in the workplace. At ...

Episode #159: The Art Of Cold Calling In Japan

Cold calling always creates a debate amongst the sales community. Some say it has seen it’s day, others def...

Episode #216: Do You Have An End To End Sales Process

“I like talking with people, so I want to be in sales” is a terrifying conversation to have with one of your...