Podcast

Episode #204: Being Clear And Being Hopeful

Speaking is easy, so being clear should be easy too. Well that sounds good in theory, but there is more hope...

Episode #148: Why No Omotenshi From Some Chinese Retail Service In Tokyo

This is a controversial piece today, because I am singling out one race, one group in isolation. It is also...

Episode #86 The 105 Centimeter Salesman

How is it possible that a salesman who can barely see over the counter become the top salesman in his compan...

Episode #386: Effective Teamwork is No Accident During COVID-19

Working from home can easily become working apart. Japan is a group oriented society and now the group has b...

Episode #203: Seven Tips From The Front Lines Of Presenting

I have the opportunity to give a number of presentations each year. I video them as well, so I can study whe...

Episode #385: As A Leader, How To Provide Guidance Your People Will Follow

Giving people orders is fine and fun, when you are the leader. Not so great when you are on the receiving e...

Episode #147: Why We Mess Up Customer Service

Poor customer service really irritates us. When we bump into it, we feel betrayed by the fIrm. We have pai...

Episode #85 Where Should I Stand When I Am Presenting

Most presenters fail to consider the importance of where to stand when presenting. We will go into some det...

Episode #202: How To Become A Much Clearer And Better Regarded Presenter

Waffle. This is the enemy of speakers and presenters. Ums and Ahs are obvious fillers. We all recognise th...

Episode #146: Typical Japanese Salespeople's Objection Handling Issues

Getting pushback, rejection, disinterest when you present your solution to the client’s problems is the natu...

Episode #84 How To Master The Daily Info Tsunami

The pace is unrelenting. The world is producing information at a prodigious rate and somehow we are suppose...

Episode #201: Energy Makes Such A Difference In The Online Small Screen

Trapped in a small screen in the corner of the monitor has become everyone’s reality when we have group meeti...

Episode #384: Leadership Principles Are An Absolute Must

Harvard Business School, Stanford Business School and INSEAD Business School are all awesome institutions. ...

Episode #383: How Decisions Are Really Made Inside Japanese Companies

The President of a company is a very powerful force. They drive the direction, the strategy and the culture...

Episode #145: Generating Your Own Leads In Sales

Marketing plays a key role in generating leads. They are trying to maximise the accuracy of the segmentatio...

Episode #83 New Client Acquisition

If we don’t have a nice flow of new clients we cannot expand the business or replace clients who have droppe...

Episode #200: Business Presentations Are Not Boring, But You May Be

We have all grown up in business watching internal presentations at our firms. It might be a big announcemen...

Episode #382: Leaders Need To Empty Their Cup

Tokusan the scholar visited Ryutan the Zen Master to learn about Zen. Tokusan was a very smart fellow and v...

Episode #82 Using Your Hands

New clients are the lifeblood of businesses. Keeping clients is difficult, things change and they disappear...

Episode #381: Key Competencies Needed To Lead Others (Part Two)

In Part One we looked at two broad categories of leadership competences around being Self-Aware and having A...