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Episode #44: Middle Managers Are Your Firms Lifeblood

Middle Managers are going to be the leadership group most directly interacting with the younger generation o...

Episode #43: 17 Generations Of Old Style Japanese Service

Customer service is a crowded field, with so many consumer products and services duking it out for survival....

Episode #42: Presentations Backed By Evidence Do Better

It is a fine line we have to tread. We want to be supplying data etc as evidence to support what we are say...

Episode #41: How Do You Make People Feel

Maya Angelou noted, “I’ve learned that people will forget what you said, people will forget what you did, bu...

Episode #40: Bad Buyers

The Buyer is God not King in Japan and that difference is huge here. There are so many cases of buyers trea...

Episode #39: Keys To Owning The Room When Presenting

Should the business presentations world be a democracy where anyone can speak? Actually no. Who wants to s...

Episode #38: Finding Your Confidence

Our collective level of confidence can make a huge difference in the workplace. If we are prepared to try t...

Episode #37: The Death Valley Of Sales

Sales is an emotional roller coaster. It is also a roller coaster of results. We have sales rolling in and...

Episode #36: No More Nerves Public Speaking

Anyone presenting in public eye is going to experience fear. I am a veteran, having done over 500 public sp...

Episode #35: People Issues Are Always Hard

Dale Carnegie Training conducted a global survey to examine what are the key people issues organisations are...

Episode #34: The Holy Grail Of Sales

We hadn’t thought of that or we hadn’t planned for that are holy grail of sales. This is what the client is...

Episode #33: Presentations Can Be Scary

Speaking in front of groups is a learnt skill, except that we don’t bother to learn. Oh, so and so is a natu...

Episode #32: Leading The Next Generation

Who would have thought we would be seeing the job mobility we are witnessing today in Japan. This is a recen...

Episode #31: Principled Salespeople

There is no doubt that having a solid personal philosophy for how we deal with others is a sound idea. Few ...

Episode #30: Spellbinding Speech Endings

It is rare to see a presentation completed well, be it inside the organization, to the client or to a larger...

Episode #29: You Need To Be Be More Self Aware

If we want to improve we need to change. We can’t keep doing the same things in the same way and expect an ...

Episode #28: Don't Tell Me, Sell Me

Nothing happens in business until a sale occurs. By the way, we are all in sales, whether we know it or not...

Episode #28: Don't Tell Me, Sell Me

Episode #27: Best Practice Women Presenters

Before we get into this week’s topic, here is what caught my attention lately. Foreign tourist spending nu...

Episode #26: Stress Kills

We create stress for ourselves don’t we. We often do this through being disorganized and time poor at the s...