TV Show

Episode #104: Presentations Fake News

We all know a little knowledge is dangerous. I have witnessed this many times when it comes to some advic...

Episode #103: Authentic Customer Service In Japan

How do we think about our customers? How authentic are our communications as a result? Are we telling en...

Episode #102: Making Difficult People Less Difficult

Conflict happens in organisations. We can’t stop that, but we can control how we react to others when dis...

Episode #101: Your Design Determines Your Presentation Success

Many people don't start out with a design for their talk. They launch straight into the details, especial...

Episode #100: In Sales What You Really Want

Clever, shallow, smooth as silk, glib, “rat with a gold tooth” salespeople are the scourge of the earth. T...

Episode #99: Negotiating with Difficult People

The vast majority of us are amateurs, when it comes to negotiating. Even in business, we would only be inv...

Episode #98: How To Have The Right Mindset About Being A Presenter

We judge you by how well you can speak. Do you mumble, lurch from on random thought to another, or are you...

Episode #97: I'm Sorry - No Trust, No Sale

First impressions are everything. If we get that wrong, then we won’t be selling anything to that buyer. ...

Episode #96: How To Keep On Top Of Everything

Procrastination is the bane of efficiency. Actually we all know well what we should be doing, but we just...

Episode #95: Best Practice Speech Preparation

There is almost a checklist for things to pay attention to in getting ready for our talk. Things we shoul...

Episode #94: Fire the Client

When is enough enough with bad actors? What do you do when they are the buyer’s representative? How much...

Episode #93: Coaching Secrets

Busy bosses have the whole coaching thing taken care of – they don’t do any, because they are too frantic....

Episode #92: Superstar Pressure

We want profile. We want respect. We want plaudits. We want recognition. The problem is often we are t...

Episode #91: Credibility Sells

The first sale is to yourself regarding what it is you are selling. If you are not sold, then get out of ...

Episode #90: Japan's Work Rhythm

There are 15 public holidays a year in Japan plus some accepted company holidays as well. However there a...

Episode #89: Public Speaking Techniques For The Drunken Rabble Audience

This is the hardest time ever for presenters. We are already in the Age of Distraction and the Era of Cyn...

Episode #88: Cold Calling Scripts

Cold calling is a nightmare at the best of times and even much worse when we don’t know what we are doing....

Episode #87: We All Need Catalysts

Ever heard that a training course changed somebody's life? "It was good", "I enjoyed it", “I learnt somet...

Episode #86: Delivery Skills Rule in Presenting

Memorizing speeches and reading them are both bad ideas. Okay. Then what are we supposed to do? Find ou...

Episode #85: Have a Sales Point of View

People enter sales with no thought. They find it is tough and leave or are fired. How about basing your ...