TV Show

Episode 333: Real World Leadership

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of ch...

Episode 332: Presentations Visuals

Last week we talked about when presenting, you need to transfer your energy to the audience. However don’t...

Episode 331: Ending Presentations Secrets

This is a tricky part of designing and delivering our presentations. Think back to the last few presentatio...

Episode 330: Common Sense Needed More

As the leader we have to work on the presumption that people know what they are doing. It is impossible to m...

Episode 329: Join The Buyer Conversation In Japan

Life is busy, busy today. Communications has sped up business to an extent unthinkable even ten years ago. ...

Episode 328: Dealing With Questions When Presenting In Japan

Having an audience interested enough in your topic to ask questions is a heartening occurrence. Japan can b...

Episode 327: Build Your Team In Japan

Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regu...

Episode 326: When to Say "No" To The Buyer In Japan

Normally, as the seller, we are getting told “no” in sales, rather than the other way around. When salespeo...

Episode 325: Your Good Old Days Stuff Is Dull

Gaining credibility as a speaker is obviously important. We often do this by telling our own experiences. H...

Episode 324: The Younger Generation Are A Handful

We are on the cusp of a change amongst youth in Japan. Those already entered into the workforce have memori...

Episode 323: How To Reply To The Buyer's "No"?

What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is wha...

Episode 322: Structure Counts In Presentations

It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common ...

Episode 321: Serving Customers Well In Japan

All interfaces with the customer are designed by people. It can be on-line conversations with robots or in ...

The Easy Way Of Selling

The object of a sale is to exchange a good or a service for money. The degree to which that money can excee...

The Power Of Rhetorical Questions

Questions in general are powerful tools for speakers. They bring focus to key points we want to get across....

Leaders Who Have R.E.A.L. In Japan

We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations compos...

Project Team Leadership

Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, bu...

Minimalist Presenting

Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things ...

Project Management Fundamentals

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount...

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...