Podcast

Episode #181: Superior Customer Service

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #180: Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #179: When Do We Hit Our Limit As The Presenter

Sometimes you see a confident leader really bomb their presentation. It doesn’t happen all that often, but ...

Episode #178: Add Some Pizazz

Pizazz is one of those unusual words, that sounds kind of cool, but is a bit vague. In presenting terms, we...

Episode #177: How To Get Cooperation From Others?

The hero’s journey is for the very, very few. The reality is there are more of us who need the cooperation ...

Episode #176: Dumb Smart People

Education can be a barrier to intelligence sometimes. This is often the case with people educated in very h...

Episode #175: Why We Need Some Showmanship In Sales

Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con ...

Episode #174: Get REAL When Leading

We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations compos...

Episode #173: Learning From Experts

When you see someone do a very good presentation, your faith in humanity is restored. There are so many poo...

Episode #172: Avoid Toxic Sales Environment

Bullying, humiliation, ridiculous targets, rubbish goods, stress, shame – a toxic cocktail often suffered in...

Episode #171: What I Learnt About Leadership In The Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #170: How To End Your Presentation Nervousness

Speaking in front of others makes many people tongue tied and nervous. They struggle to get through a simpl...

Episode #169: Negotiating To Win Big

We have many images of negotiation thanks to the media. Most of these representations however have very lit...

Episode #168: Project Management

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount ...

Episode #167: Want To Have Influence-Here's How

Don’t think of a pink elephant. Did you think of one when you read that sentence? It shows how easily we c...

Episode #166: Get Your Sales Pacing Right

Time is of the essence. Patience is a virtue. Worthy aims but sometimes we mix these aspirations up in sal...

Best Of The Best Encore: Episode #131: Never Start With An Apology

Beginning your talk in Japan with a series of apologies is standard practice. First apologise for speaking ...

Episode #165: Leader Ageism

Sport is a popular source of inspiration for corporate leadership. Coaches attend off-sites and make good m...

Episode #164: Presenters Must Do Their Homework

I was at a speech recently, given by a very prominent person, an extremely experienced speaker, to a very p...

Episode #163: Should You Smooze Your Way To Sales

“I gave my liver for my company” is a common refrain amongst Japanese salespeople. The other one is “I gave...