Podcast

Episode #197: How To Do Impromptu Talks

Suddenly you hear your name being called upon and you are being requested to make a few remarks. Uh oh. No...

Episode #196: Pushing Buyers

Pushy salespeople are very, very annoying. They try to bug you into buying and none of us like it. We may ...

Episode #195: Controlling Leader Anger

I was amazed to see one of the captains of industry, a hostage to his adrenaline release. His curriculum vit...

Episode #194: How To Use Rhetorical Questions When Presenting

Questions in general are powerful tools for speakers. They bring focus to key points we want to get across....

Episode #193: Dealing with Rejection In Japan

Dealing With Rejection In Sales. Everyone hates to be rejected, but not many people have this as a fundamen...

Episode #192: Running The Japan Operation

Running the Japan Operation. Running your own business is challenging anywhere, but Japan adds a bit of a s...

Episode #191: Presenting Simplicity

Zen study is a way to strip out all of the non-essentials in life. As presenters, this is a good metaphor f...

Episode #190: Sales Self-Awareness Needed

Sales is one of the few things in business you can measure accurately and immediately. Are you getting grea...

Episode #189: Leader Charisma

There is an abundance of definitions on what is charismatic leadership? The definition proffered during a re...

Episode #188: Take A Stand When Presenting

Often we will hear a presentation and receive a lot of information from the presenter, but we are not really...

Episode #187: Real Listening Skills

Sales people are always under pressure to meet their targets. In high pressure situations, this creates cer...

Episode #186: No Robots For Our Leaders

Basically your job is toast. There is a machine or there will soon be a machine that can do it faster, bett...

Episode #185: The Brand Won't Save You

My eyes are closing. I am struggling to stay awake. There is something about this presentation that is not...

Episode #184: Dealing With Price Resistance

Pricing is usually set by the boss and salespeople are just there to get out and sell at that designation. T...

Episode #183: Don't Tell It Like It Is

You have to tell people how it is or you will lose power and authority. If you swallow what you want to say...

Episode #182: Capturing Your Audience

We can speak to a group and then there is another level, where we try to captivate our audience. What makes...

Episode #181: Superior Customer Service

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #180: Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #179: When Do We Hit Our Limit As The Presenter

Sometimes you see a confident leader really bomb their presentation. It doesn’t happen all that often, but ...

Episode #178: Add Some Pizazz

Pizazz is one of those unusual words, that sounds kind of cool, but is a bit vague. In presenting terms, we...