Podcast

Episode #137: Own Goals When Presenting

Japan is an interesting place. So many things here are ultra modern, high tech, totally nuanced and sophist...

Episode #136: Storytelling For Sales

We know storytelling is an effective communication medium but so what, are we any good at it. Storytelling ...

Episode #135: Speed It Up

Leaders are busy people. Phones ring, email floods in without mercy, staff want a piece of you, meetings su...

Episode #134: Lawyers As Presenters

Lawyers are smart people, but sometimes do self-defeating things. They are discovering that unlike the “goo...

Episode #133: No Hard Sell

“We are going to be in your area next week, would you be available on Tuesday or Thursday?”. “Really? Which...

Episode #132: Stay Out Of Trouble In Japan

Reputation in business is critical. Being honest, law abiding and treating business partners in a fair manne...

Episode #131: Never Start With An Apology

Beginning your talk in Japan with a series of apologies is standard practice. First apologise for speaking ...

Episode #130: Finding New Clients

Marketing plays a key role in generating leads. They are trying to maximise the accuracy of the segmentatio...

Episode #129: The Details Matter

“The Devil Is In The Detail” saying, reflects ancient wisdom about taking careful notice of small things. E...

Episode #128: Bring Credibility To Your Presentations

When presenting and you can’t back up who you say you are with the goods, credibility declines rapidly and i...

Episode #127: Client Meeting Excellence

Salespeople are very busy, rushing around finding new clients, developing leads, networking, cold calling, a...

Episode #126: Hustle

We need “good hustle” from our salespeople. Not “hustle” in the sense of tricking clients into arrangements...

Episode #125: Pour On Your Evidence When Presenting

Evidence is good and lot of evidence can be even better, depending on how we present it. Blasting our audie...

Episode #124: Sales Followup Essentials

Proper follow through after the sale is critical. The difficulty of gaining a sale is hard enough, but the r...

Episode #123: How To Generate Great Ideas

How to best tap into the idea potential of our work teams? We know that the success of the organisation wil...

Episode #122: How To Sustain Audience Interest

We know that first impressions really count and we have planned the start. We contacted the organisers well...

Episode #121: Customer Service Mastery

Service provision should be linear but it isn’t. We receive great service followed by bas service. Why is ...

Episode #120: Dealing With HQ

Trying to explain Japan to your boss back at HQ is a real pain. HQ ideas on solutions for Japan rarely hit ...

Episode #119: Explaining Complex Subjects

Complex subjects are usually presented by technical experts. It is rare to find one done well though. How ...

Episode #118: Be Certain In Sales

No one wants to be sold, but we love to buy. The difference between these two approaches comes down to the...